Massage Benefit Guide

A woman receiving a back massage

On this page

  1. What is Remedial Massage?
  2. How can Remedial Massage help me?
  3. What are my Remedial Massage benefits?
  4. Getting value from your Remedial Massage beneift
  5. How many Remedial Massage sessions to have per week
  6. How many weeks your sessions should last for
  7. How to claim
  8. Other options

What is Remedial Massage? says that Remedial Massage is a complementary therapy that aims to treat muscles that are damaged, knotted, tense or immobile.

It is useful for a number of problems that affect the muscles, tendons and bones and can address a number of other health problems.

It’s used to locate and repair damaged areas of the body and speed up the body’s own healing processes.

The pressure applied in this healing treatment can either be strong and deep or gentle and shallow, depending on the problem.

Emergency Services Health subscribes to the Australian Regional Health Group (AHRG) Alternative Therapy Database, including Remedial Therapy. 

To be on that database, remedial massage providers must belong to an AHRG accredited association,  who will  ensure  that they qualify from both an educational, experience and skill level.

How can remedial massage help me?

When used to treat a specific health concern, Remedial Massage sessions will focus on a specific area of the body and will be most effective when repeated on the targeted area several times within a short period of time.

Therefore sessions would normally take 20-30 minutes, but be repeated twice or more per week until the issue has resolved. Our member benefits are designed to maximise this pattern of use.What are my Remedial Massage benefits?

Members with Emergency Services Health Rolling Extras cover or Gold Combined cover enjoy a generous $700 Combined Annual Maximum and $1,400 Combined Rollover Maximum Benefit to cover Acupuncture, Chiropractic, Complementary Therapies and Osteopathy. 

Remedial Massage is covered under the Complementary Therapies Benefit, together with Chinese Medicine, Remedial Therapy and Myotherapy. 

Unlike many of our Rolling Extras benefits that cover a percentage of the treatment cost,

Remedial Massage has a set benefit of up to $30 per service. Meaning you will receive benefit of up to $30 regardless of the cost of the service.

How can I get the most out of my massage benefit?

Members using the service in shorter sessions more frequently, as recommended for specific health concerns, will find they have minimal out-of-pocket cost when claiming the benefit of up to $30.

However it’s important to note that members using their benefits on longer full body massages, that can cost in the vicinity of $100, should expect out-of-pocket costs.

How many sessions should you have per week?

Consult with your massage therapist or healthcare provider to find what treatment plan is right for you, but research indicates two to three sessions per week is usually a good amount to provide continuity and give you the chance to provide feedback and any updates to your health professional.

How many weeks should sessions last for? 

Again, consultation with your massage therapist or health care provider will help determine what is right for you, but research shows that treatment journeys can last up to 5 or 6 weeks depending on the issue.

Positive signs that the treatment is taking affect include relaxed muscles, more mobile joints, and stimulated blood supply.

How do you claim these benefits?

It’s quick and easy, present your membership card at the provider and you receive your benefit on the spot. 

Alternatively, take a photo of your receipt and send it to us on our app or through our member portal.

You can also email the photo of the receipt with your membership number in the subject line, to

Are there any other services that may help? 

You may also like to consider utilising your Physiotherapy/Exercise Physiology benefits ($850 Annual Maximum, with a Rollover Benefit of up to $1,700) to compliment your treatment.


Physiotherapy uses physical techniques to improve movement, reduce pain and stiffness, speed up the healing process and increase quality of life.

Physiotherapists diagnose and manage a broad range of conditions with the bones, muscles, cardiovascular system, nerves and other parts and systems of the body.

They can help people to manage chronic diseases, give lifestyle advice, prescribe exercises and aids to help people manage better, and give advice.

Exercise Physiology

Exercise Physiology is all about delivering safe and effective movement and exercise programs for people who want to improve their wellbeing, or who live with a chronic medical condition, injury or disability.

Accredited exercise physiologists offer a range of services which include behavioural coaching, health education, exercise counselling and physical rehabilitation. 

Services include the prescription of tailored exercise programs, promoting leisure-time and incidental activity, and counselling to reduce sedentary behaviours.

*Rollover Benefit is available on the majority of extras services and is subject to Waiting Periods, Annual Maximums and other conditions. Rollover Benefit is available after 12 months membership with Extras cover, except major dental which requires 2 years of membership.

Please note

Some content on this web page is obtained from external sources. Although we make every effort to ensure information is correct at the time of publication, we accept no responsibility for its accuracy. Health-related articles are intended for general information only and should not be interpreted as medical advice - please consult your doctor. By opening, viewing or using this webite, you acknowledge that you have read and unreservedly accept these Terms & Conditions